5 Elements Of An Effective Practice Website

An effective website is key to building a thriving private practice in the digital age.

According to Pew Research, 80% of internet users look online for health information, making it the third most popular online pursuit following email and using a search engine. Additionally, 44% of internet users look online for information about doctors or other health professionals.

Since the majority of people are looking for your services online, your website is the heart of your professional web presence. All other online efforts should focus primarily on directing potential clients to your website where they will get to know who you are and how you can help them. Your website is your first impression, your "billboard", and your best chance to build trust with potential clients. I suggest these 5 C's when building your private practice website.

The 5 C's of an effective website:

1) Clean design

Overall design feel should look uncluttered and cohesive. Here's an example of a clean looking practice website from The Healing Group. When designing your site focus on the following:

• Use only 1-2 type fonts
• Select a cohesive color scheme
• Avoid DIY look
• Visually appealing to your ideal client

2) Clear Navigation

Is your site navigation user friendly? Can visitors quickly find what they are looking for? When I redesigned my practice website I selected the order of navigation buttons based on the Google Analytics statistics pages views. Then I put the navigation buttons in order according to what the site's previous visitors were looking for. Here were the top 5

• Home
• Meet Therapists
• Services
• Appointments
• About Us

3) Compelling copy

Does the text on your website pages accurately describe your practice  and your services? Does the copy engage your visitors and give them a feel for who you are? Here are a few tips to write more compelling copy:

• Speak in first person
• Answer your potential client’s pain
• Highlight the benefits of your services
• Conversational writing style is the new "professional"
• Use keywords throughout your text on website pages. Keywords are  words or phrases that describe your services that ideal clients would likely type into a search to find the services you provide.

4) Contact Information

One of the biggest mistakes therapists make is making potential clients work too hard to find contact information. Here are some suggestions to make sure that potential clients can easily contact you. Keep in mind that the primary  goal of a website is to get potential clients to become your clients. Make sure that you include your contact information and your location on every page.

5) Consistent Content

It's important to give visitors a reason to come back to your website on a regular basis. Creating valuable content makes your site a valuable resource, increases traffic, and helps build your clientele. Here are some examples of types of content that I create regularly on my private practice website:

• Blog Articles
• Videos
• Audio (mp3s, podcasts)
• Social/Visual (graphics, pictures)
• Newsletter

Take a look at your practice website. If you have incorporated these 5 elements then you're in good shape! If not, look at where you can improve. Maybe you can add "Spruce up my private practice website" to your New Year's Resolution list.

Feel free to post your practice website link in the comments below and ask for feedback from colleagues. I encourage you to give feedback to other practitioners on their practice websites.

Social Media Ethics (part 2): Developing Your Social Media Policy

Social media ethics are starting to be addressed by mental health professional organizations or licensing boards but those guidelines, if they exist, are generally vague.

It's important for clinicians to take time to think through the implications of their online interactions on clients to avoid dual relationships, putting client's privacy at risk, or jeopardizing the therapeutic relationship.

Including a written social media policy as a client's initial treatment contract helps clarify how technology will be used in client-therapist interaction so it doesn't interfere with treatment.

On the forefront of the social media ethics discussion is licensed psychologist Keeley Kolmes. Psy.D. Dr. Kolmes' comprehensive social media policy has been a model for mental health therapists around the world. She generously allows clinicians to adapt her social media policy for their own use and frequently speaks, writes, and teaches on social media topics. I used it as a springboard for developing my own social media policy.

If you don't have a social media policy, I suggest that you develop one. The goal of your policy is to clearly outline your expectations regarding online interaction, educate the client of risks, and have a clear rationale for how you will or will not engage with clients online. Here are some suggested topics to cover in your policy and a few questions to help you solidify your philosophy regarding social media interaction.

Friending Will you accept friend requests on Facebook, Linked In, Google+? Why or why not?

Following Will you allow clients to follow you on Twitter, Blogs, Pinterest? If not, how will you handle it if they do follow you? Will you follow back?

Messaging Is it appropriate for clients to contact you via SMS? Or social media sites like Twitter DM? If so, what information is appropriate?

Business Review Sites What are the risks that clients take when reviewing your services on sites like Yelp or Healthgrades? Keep in mind that if a client gives you a negative review it is unethical to respond directly to the review as it breaks client confidentiality.

Google Reader What if a client wants to share an article with you through Google reader?

Search Engine Do you make a practice of Google searching your clients? Are there emergency situations where you would search for their information or information of someone close to them?

Location Based-Services If clients check-in to your location on GPS services like Foursquare or Facebook check-in are they aware of the risks that they might be identified as clients?

Email Correspondence What type of information is appropriate to send via email? How quickly a client can anticipate an email response?

Email/Newsletter Lists If you have a newsletter sign-up on your website do you expect clients to sign up on email or newsletter lists?

If you can think of a topic I missed in the list above, let me know.

Are you willing to share your social media policy? If so, please post the link in a comment below.

SEO For Shrinks: Can Potential Clients Find Your Practice Online?

Do therapists really need to care about search engine optimization (SEO)? If you're in private practice the answer is YES!

So, what is SEO? SEO is the process of improving your website's visibility in search engines like Google, Bing, Yahoo, etc.

Before you starting thinking about SEO, you first need a practice website. Even a single page site with your photo, practice description and contact information is better than nothing! I predict that in the near future it will be nearly impossible to build a successful private practice with clients who pay your full fee unless you have a website and strong professional online presence. If you don't have a website, stop reading here, and get busy creating a site. If you already have a site and you want to make it easier for potential clients to find your practice on the web, read on!

Since "meeting" Your Google Guy, Peter Hannah, LMHC, online I've marveled at the combination of his therapy education and telecommunications specialties. I couldn't wait to "pick his brain" about SEO basics for shrinks to help you succeed in attracting your ideal therapy clients to your private practice.

There's A Reason They're Called "Keywords"

The most common SEO mistakes that therapists make on the website is not understanding how crucial keyword are. Hannah suggests, "If you're a psychologist in Orlando, those two words should be prominent in your site and appear on each page of your website. They should also be in your meta tags. Because people will be searching "Orlando psychologist" to find you and people like you."

Another mistake that Hannah has observed in his consulting work with therapists will often omit their location on the homepage of their website, "Your home page acts as an orientation point to visitors. Who you are, what you do, and where you do it. Make sure it's all on there!"

Hannah says there are two parts to SEO work: on-page (your website) and off-page (out on the web). "On your site, making sure your website clearly has language in it that matches your city and your services is probably the easiest and most important. You might want to talk about "healing" and "journeys" as you write about your work, and that's good, but make sure you're also mentioning "counseling" or "psychotherapy" once in a while, too!", Hannah suggests.

Create Consistent Content

Hannah suggests consistently creating content on the web. This is what I  love to do, and it's what contributed to Sharecare Now naming me the #1 online influencer for depression. I've never met anyone who works with Sharecare, but because of the amount of mental health content and the number of channels on which I produce regular content (4 blogs/sites, 5 Facebook pages, Twitter, Google +, Linked In, iTunes podcast, blog posts, YouTube channel, links to my site from national sites) I came up on radar of a national health organization! Hannah suggests writing something helpful for potential clients your website blog and always have it link back to your website.

Get Listed, But Don't Pay A Dime

Paid therapist listing sites aren't as beneficial as shrinks might think. Hannah suggests finding site that list your business for free and write as much information as you can and provide links to your website. My therapy site is listed on Google places, Facebook places, Yelp!, All About Counseling, local university referral listings, City Search, and many other free listing sites. Also, remember to get listed on your professional organization referral lists.

Peter Hannah, MA (Counseling) MS (Telecommunications) is a Licensed Mental Health Counselor in Seattle, WA. He's also a former technology professional who helps therapists market their practices on the web. Since 2005, he's worked with several hundred therapists, marriage counselors and psychologists with SEO, Google Adwords and making their websites more effective.  Find out more at his website YourGoogleGuy.com.

photo credit: Flооd

To Tweet or Not to Tweet? Using Twitter To Grow Your Therapy Practice

What is Twitter?

Twitter is a popular social media platform where users can send short updates that are up to 140 characters long.  Twitter is basically the equivalent of a Facebook status update newsfeed. If you have no idea what a "newsfeed" or "status update" is, then you may want to stop reading here and start by setting up a Facebook account.

Facebook is THE social network site and is the most effective way to build your practice through social media because of it's high number of daily users. Here's an article on how to set up a Facebook Page for your practice.  If you want to know how to use Twitter, here are a few suggestions on how to effectively tweet to build your practice.

How can Twitter help you build your practice?

Twitter, like all social media platforms, is a forum for conversation and connecting with other people online. It is also a great way to spread the word about your practice, to educate the public about issues you care about, and to share your areas of expertise. The point of social networking sites like Twitter is...uh...the social networking. If your Twitter followers find value in your tweets they will share them by retweeting your information their Twitter followers. Over time you can grow a network of people who are sharing your tweets which helps you get the word out about your private therapy practice.

Ways to Build Your Therapy Practice Through Twitter

1) Follow local businesses and professionals

Following potential referral sources on Twitter can help you build referral sources.  If you specialize in helping clients with chronic pain, then you may want to search for pain clinics, chiropractors, and other health professionals in your geographic area and start a conversation with them about your services.

Don't limit who you follow to only mental health or other psychotherapists. Referrals can come from any kind of social networking relationship. Let your definition of an ideal client help guide who you follow on Twitter so you can attract the kind of client you want to work with. Twitter can also be used a search engine to find other businesses or people in your area and see what they talking about.

2) Don't just tweet, have conversations

Don't just send out information or tweets into the social network universe. Take a few minutes each day to respond to others who mention you or who retweet your tweets. "Mention" other users by using the "@" sign followed by their twitter handle and it will show up on their Twitter page. This builds rapport and relationships. For example, my user name is @julie_hanks. If someone posts a tweet and mentions me, I will be notified of it and it gives me a chance to respond to them.  I've found Twitter to be a source of professional support too, meeting therapists all over the world and sharing ideas. I've found some therapists in private practice featured in recent articles on Twitter.

3) Tweet links to your practice website

Increase traffic to your therapy website by tweeting links to your website. If you have a website blog, you can automate your site to tweet every new blog post. Here's a screenshot of my Twitter page. The yellow text are links that mostly go to on of my websites or blogs to increase visitors and provide helpful information.

4) Use hashtags to attract followers interested in your expertise

A hashtag is a "#" followed by a topic. For example, if you're specialty area is parenting, you can use #parenting on tweets about anything related to parenting to make it easier for others interesting in parenting to find you. When you click on a hashtag it will bring up other tweets mentioning the same topic. Hashtags make it easy to find, follow, and converse with others who have similar interest or expertise.

Do you use Twitter as a mental health professional? What are your suggestions for using Twitter to build your practice?

5 Tips For Overcoming Blogophobia

Blogging is a great way to talk to potential clients about your private practice services and specialties. You can set up a blog account for free at wordpress.com, blogger.com, and many other blogging sites. Since blogs are search engine friendly and blog posts are easy to share on social media sites they are a great tool for attracting new clients to your therapy practice. In addition to reaching potential clients, blogging is also an avenue that allows you to provide valuable resources for current clients. In spite of the many business benefits of blogging, many therapists are hesitant to venture into the blogging world. This hesitation or anxiety about blogging is known as "blogophobia."

When I first started blogging a couple of years ago, I suffered from self-doubt and nagging questions. What if I spend all of this time writing a blog and no one reads it? What if I sound dumb? What if I get mean comments about my posts? Where do I start? What should I blog about? How often should I blog? If you're a therapist wanting to start a blog, or you have a blog that is rarely updated, here are some quick tips to help you gain the confidence to blog consistently and reach more potential clients with your practice message.

1) Keep it short and sweet

Blog posts are generally between 300-500 words. Blog readers want quick and easy information, not long discourses. You've probably written emails that are longer than 300 words. Compared to the length of papers,  thesis, or a dissertation, blogging will be a piece of cake.

2) Let go of perfectionism

Read your post aloud to catch any errors and to make sure that your writing flows. It may also help to have a colleague read through it before you publish to proof for errors you may have missed. If you find mistakes after your blog post is published you can always edit them after the fact.

3) Use your authentic voice

One of the reasons why blogs are so popular is that you get to "know" the blog writer. Unlike professional papers, blogs are often written in first person.  Write about topics that you're passionate about in your own voice so potential clients can get a feel for your therapy style, your strengths, and your theoretical orientation.  Authenticity will draw your ideal clients to your therapy practice.

4) Set a schedule

Blogging regularly is an important part of overcoming your anxiety, of gaining confidence,  and of keeping visitors coming back to your blog for new information. Build time into your schedule to blog as part of your private practice marketing strategy.

5) Recycle content

Start blogging on topics you've already researched and written about. You likely have dozens of research papers, articles, or special projects that you've written during graduate school or your professional career. Take those topics and repurpose them for blog articles.

One final note...make sure you have your contact information on your blog site and at the end of every post so potential clients can visit your website,  or contact you via email or phone.

I'd love to take a peek at your blog posts and see what you're blogging about and share them on social media to help you spread the word about your private practice. Feel free to post links to your articles comment box below.