Social Media Marketing Checklist: 10 Steps To Building A Stronger Online Presence

Are you overwhelmed by the world of social media? These 10 steps will make it easier for clients to find your private practice online.

I presented my very first webinar ever yesterday (and I survived)! Sponsored by National Association of Social Workers the webinar was titled "Building Your Private Practice In A Digital World: Creating A Strong Online Practice Presence." It is crucial for private practitioners to have an online presence in order to attract clients to your practice because the internet is a main source of health information.

A few participants in yesterday's webinar felt overwhelmed by the content, by social media in genera, and felt unsure about where to start developing their online presence. If you fall into that category, I suggest you start with #1 on the list below and work your way down to #10. Focus on just one item at a time. I've broken down the process into 10 "simple" steps, in order of priority, to help you get started on building a strong online presence.

1. Identify your ideal client and your basic practice message
2. Get a website for your private practice
3. Add a blog on your private practice website
4. Start blogging weekly on topics geared toward ideal client
5. Sign up for a Facebook Business Page for your practice
6. Open a Twitter account for your practice
7. Add Facebook and Twitter social network links to your website and blog posts
8. Share your weekly posts on Facebook and Twitter
9. Make a list of websites and blogs that that your ideal clients in your geographic are likely to visit
10. Submit guest blog posts to those sites on topics that target your ideal client and include your basic message and practice website link in your bio.

I'm off to teach this practice building workshop today for Utah NASW at the University of Utah. It'll basically be the same content as the webinar except that I'll be adding this priority list to today's presentation.

Join my Private Practice Toolbox Facebook Group and share ideas and resources with 250+ therapist from around the world.

5 Steps To Resigning From Insurance Panels

One of the most common questions that private practice therapists ask me is "How do I get off of insurance panels?" This question just came up today in my Private Practice Toolbox Facebook Group so I thought it would be a great topic for a blog post. In previous posts I've written about why I broke up with managed care (part 1) & (part 2), but this post will focus on how to do it.

The thought of letting go of the comfort of being on insurance panels can create a lot of anxiety for private practice therapists. After all, if we don't have clients, we don't get paid. Find comfort in knowing this equation. You only need about half the number of clients in a self-pay practice to make the same income (or more) than you made in an insurance based practice. Once I realized this fact, I felt a lot more comfortable resigning from insurance panels. Let's do the math...

Insurance:

Say you are seeing 20 managed care clients per week and you are reimbursed an average of $70 per client.

20 clients x $70 session = $1,400

20 clients x $70 session x 4 weeks = $5,600 per month

(then subtract your time or money spent in billing and paperwork)

Fee-for-service:

2o clients x $125 = $2500/wk

20 clients x $125 session x 4 weeks = $10,000 per month

10 clients x $125 session x 4 weeks = $5,000 per month

(with NO extra paperwork, NO delay in payment, NO denied claims, NO required diagnosis...)

So often we focus on number of clients instead of the quality of clients and the amount collected per client.

5 Steps To Resigning From Health Insurance Panels

1) Rank the insurance companies

Make a list of insurance panels and rank them from your most favorite to least favorite based on:

• reimbursement rates
• paper work requirements
• how quickly you're paid
• number of clients you see from each panel
• the type of clients generally referred
• your general feeling working with each panel

2) Resign in waves starting with your least favorite

Generally, I recommend to my consulting clients to resign in waves over the course of a year. Resign first from the panels with the lowest ranking - the ones that pay the least and are the most difficult to work with.

3) Check your contract for resignation requirements

Review your contract to check on the resignation process that you agreed to. Look at the time frame required. Do you need to give them 30, 60, or 90 days notice? Do you need to send in a written letter?

4) Beef up your web presence

As part of your plan to resign from insurance panels, it critical to invest in creating other referral sources. The most important being your web presence. Google is my #1 referral source. The majority of our clients who come to my clinic Wasatch Family Therapy find us online. The benefit of clients finding you online is that they've already read about you, your services, and your philosophy on your website and have chosen to contact you. This increases the likelihood that they will be willing to pay your full fee.

• Website - If you don't have a website, make that a top priority. If you have a website, make sure it's effective. Here are some common website mistakes and how to fix them.
• Blog - If you don't have a blog on your site, add one and start blogging weekly.
• Therapist finder sites - join PsychologyToday.com, GoodTherapy.org, and your professional organization's "find a therapist" site to help potential clients find you.

5) Know the benefits of self-pay and be prepared to educate clients

There are benefits to the client for paying out of pocket, instead of going through their insurance company, that they may not be aware of. As you make the transition away from managed care to a fee-for-service practice it's important to familiarize yourself with these benefits so you can educate your clients. A few of those benefits are: control over which provider you choose to work with, the course of treatment decided on by client and therapist instead of insurance company, and no diagnosis requirement.

Here's an example of how a provider educates her patients on the benefits of self-pay. Utah Psychiatrist Kelli Hyland, MD my colleague and consultation client, shares her philosophy in this blog post "Why Self-pay?"

(c) Can Stock Photo

5 Common Website Mistakes And How To Fix Them

Your most powerful tool to build your private therapy practice in the digital age is an effective practice website. The Internet allows us to talk directly to potential clients who are seeking mental health information and services. The majority of Americans, 62 percent, use the Internet to find health care information (Pew Internet and Family Life Study, 2009). Few therapists have training in website programing and design, but as technology evolves, more options become available to create a cheap or free website that looks professional and accurately represents your practice. My websites are built on Wordpress, a fairly easy platform on which to build a website or blog. There are thousands and thousands of free Wordpress themes that you can use to customize your practice website. Therapy Sites, another website resource for therapists, allows you to select a template and customize it for your practice based on a monthly fee.

As I've consulted with therapists, developed my own websites, and done a lot of internet research, I've noticed some common mistakes that therapists frequently make when it comes to building websites.  These are the top five mistakes I've seen and suggestions for how to fix the problem to make your website more effective.

Mistake #1: Contact information is difficult to find

How to fix it --> Put contact information on every page in a prominent place

Even if you are starting small with a single page site, your contact information is the most important information to feature. After all, you want clients to actually contact you to schedule a session, right? I suggest putting your contact information on every page of your website with a "call to action".

Mistake #2: Feels too Impersonal

How to fix it --> Write website text in first person and include a photo

When potential clients visit your site they should have a feel for who you are as a person. Always include a photo and a personal statement. While your bio can be written in third person, the rest of your site should feel like you're talking to your potential client.

Mistake #3: Too much "psychobabble"

How to fix it --> Focus on benefits of your service in layman's terms

Most potential clients aren't going to be familiar with psychological acronyms or detailed information about every credential and training. Your potential clients care less about your training and more about if and how you can help them. Write your website text with your ideal client in mind.

Mistake #4: Confusing site navigation

How to fix it --> Feature the the four topics above in your site navigation

Your website should be easy to navigate. You don't want your site to be an additional source of stress for potential clients. Visit other private practice therapist's websites and notice what you like and don't like, what works and what doesn't. Put yourself in the client's shoes. What information are potential clients looking for? Here are the top 4 things potential clients want to find on your website:

• who you are (your basic information)
• what you do (services)
• how you can help them (benefits of your services)
• how to contact you (contact information)

Mistake #5: Bad design

How to fix it --> pick one or two fonts and stick with a consistent theme throughout your site

Simple and clean is best when it comes to websites. Unfortunately, many therapists with "do-it-yourself" websites, in an attempt to be creative, end up using too many design elements. When designing your website, keep in mind who you're ideal client is, and let your basic message guide your choice of colors and fonts to create a cohesive feel that represents who you are as a therapist.

Are you guilty of making any of these mistakes on your private practice website? Post the link below and I'll give you feedback about your site.

photo credit: twm1340

Tweet Your Elevator Speech!

How's your elevator speech coming along? Are you ready to try it out in "public"? One of the most helpful ways to refine your elevator speech is to practice it and ask for feedback. Here's your social media challenge to help you get the word out about your practice message and to get feedback. Twitter Challenge

Tweet your elevator speech (in only 140 characters or less) to me @Julie_Hanks and I'll give you feedback on it. If you tag your tweet with #elevatorspeech then other twitter users can find it and give you feedback, too.

If you're not on Twitter, post your elevator speech or basic practice message as a status update on any social media site. Ask for feedback from other mental health professionals and people outside of the field on the clarity of your practice message. Here are some suggested questions.

Elevator Speech Feedback Questions

• Is my message in layman's language without "psychobabble"?
• Is my ideal client clearly identified?
• Does it focus on my ideal client's potential problem?
• Does it clearly state a benefit that my services offer?
• Is it succinct (2-3 sentences)?

I'm looking forward to reading your elevator speeches. If you're not on social media yet, feel free to post your basic message below as a comment below.