6 Ways Media Interviews Will Help Your Practice

Are you hesitant to respond to media interviews? Performance anxiety, lack of training, or placing little value on media interviews as a strategy for practice building may be among your reasons for shying away. You may have heard that interviews don't bring in an immediate influx of new referrals. I have been actively seeking media interviews on a regular basis for the past five years and I've never had a huge increase in new referrals as a result. However, I have seen many long-term benefits of doing media interviews, that have built my practice over time. Here are 6 ways conventional media interviews have helped grow my private-pay practice.

1) Increasing awareness of your practice and services

“If you build it, they will come” doesn’t necessarily apply to opening a private practice. Most private practitioners initially struggle to get clients in the door of their practice because few people are aware of their business. Media interviews increase the exposure of your practice and allow you to get in front of more potential clients. Continued exposure makes it more likely that potential clients will remember your name and will eventually call you if they need help.

2) Opportunity for community service and education

Media interviews provide volunteer opportunities to educate your community, increase awareness about issues that matter to you and to them. In addition to making a living doing something I love, I want to make a difference for as many people as possible and media interviews allow me to make a positive impact for people well beyond the therapy office.

3) Engender public trust and increase credibility

Television stations, radio stations, newspapers, and websites spend a lot of time connecting with their readers and viewers and building their “brand”. When you are featured in the media you get to borrow their credibility and trust as they put you in front of their audience. Regular media appearances have allowed a large number of people to hear my therapeutic philosophy, and get a feel for my approach, and see me as a resource.

4) Helps transition you from provider to "expert"

Regular media appearances help position you us as more than a potential counseling or coaching provider. Interviews allow the general public to view you as an “expert” in your field or specialty area. The role of expert adds value to you and your services and makes it more likely that clients will pay out of pocket for your services.

5) Provides potential multiple income streams

Surprisingly, some media appearances have transitioned into additional income streams. I’ve been invited to be a regular contributor on television or a paid blogger. What could be better for your practice than getting paid to educate the public and create awareness of your practice?

6) Helps provide fresh consistent content for website, blog, and social media

Media interviews help provide new content for your practice website and provides helpful resources to your social media followers. Sharing video of on-camera interviews and links to print or web interviews extend your reach beyond your location driving more traffic to your website. More traffic to your practice website means more clients for you (assuming they like what the see on your website).

So, what are you waiting for? The next time you receive an email from a news or radio producer asking for your expertise, consider saying, "yes!"

Therapist Blog Challenge #7: Invite a Guest Blogger

Inviting a colleague to write an article for your blog is a great way to post fresh content, share interesting resources, and help both of you build your online presence.

Blog posts on your private practice blog don't have to be written by you. For therapist blog challenge #7 I want you to invite a colleague to contribute a blog article to your blog. The guest blogger doesn't have to be a therapist. It can be any other professional that you respect, that you would like to help promote, or that you would like to be associated with.

The content from your invited guest blogger doesn't have to be written from scratch. They can choose to  repost an article from their blog that is slightly modified for your blog audience. You could even do a blog article swap - I'll post yours if you post mine.

Be sure to include a little blurb about your guest blogger and a link to their website at the beginning or end of the guest post.

Ready, set, blog!

Here are some examples of guest posts on Private Practice Toolbox.

Additional reminders about the 2013 blog challenge

• Write and post your blog article in the next 2 weeks. If you miss the deadline or you read this article months later, that’s OK too.
• Post a link for this blog challenge in the comment section of this blog post.
• Read, comment, and share other therapist’s articles.
• Tweet your post using hashtag #therapistblog and tag @julie_hanks so I can retweet it.
• Pin it on the challenge Pinterest Board. I’ve invited everyone who posted a comment on the initial blog challenge post as collaborators so you can pin onto the group board.
• Spread the word and invite mental health colleagues to join the challenge. Articles can be added anytime throughout the year.
• Write no more than 600 words, make it easy to read, use a conversational tone, and gear your articles toward your ideal client (not other professionals).
• The goal of a professional blog is to provide value to your website visitors, help them get to know your professional perspective, increase traffic to your private practice website, and build your practice.

Simplify Your Social Media Life With HootSuite

I have wholeheartedly embraced social media to build my therapy practice and to educate the public on important emotional health and family relationship topics. Technology and social media have allowed me to grow my private practice free of managed care during difficult economic times. Facebook is the #2 referral source to my private practice website, topped only by Google. A common  challenge for private practice therapists is learning to effectively manage social networks in a way that maximizes their time and draws people to their practice.

People often ask how I stay on top of posting and interacting regularly on my social media networks. Just to give you an idea, I manage  3 Twitter accounts, 8 Facebook pages/profiles, LinkedIn, Pinterest, Ping.fm, 3 Ning accounts. One of my favorite social network management systems is HootSuite, a social media dashboard. Although I can't manage all of my accounts from HootSuite, I can manage the largest networks. I pay only $5.99 per month which includes the ability to add one "team member" to can access and manage my social network accounts.

Here's a list of social networks that you can manage from Hootsuite:

• Twitter
• Facebook
• LinkedIn
• Foursquare
• Ping.fm
• WordPress
• MySpace
• Mixi

I'm hoping they'll add Facebook groups, StumbleUpon, and Pinterest very soon.

Here's my 5 minute tutorial walk through of HootSuite's basic functions so you can see the dashboard, functions, and how easy it is to use.

Here are some of the reasons I like HootSuite:

1) Save drafts

You can save drafts of updates, posts, links, etc. to post at a later time, or to repost which saves time.

2) Schedule posts

If you find an article link , quote, or other resource that you want to share on any or all of your social media networks, you can schedule a post in the future by setting the day and time. You can set aside a certain amount of time every week and schedule your posts for the week on all of your networks.

3) Interact directly from the dashboard

Not only can you post updates, photos, links, etc. for HootSuite, you can interact, comment, "like", retweet, and many other options on several networks from one place. You don't have to login to each site separately which saves time.

4) Selectively post to networks

You can send or schedule an update to specific social media pages and not to others. For example, one of my Facebook Pages is a "Music/Band" page for my performing and songwriting. I post more music related links, stories, etc. there and I don't post those on my  private practice Facebook page. You can select which updates to send to each social network depending on the interests of your audience on any specific account.

5) Add team members

HootSuite allows you to add team members to your accounts to help manage your social media. I recently added a team member to assist me. The dashboard shows which team member responded to certain social media posts so you can track the other member's interaction and avoid duplicating responses.

How do you manage your social media networks to build your therapy practice?

Therapist Media Cheat Sheet: Look Good And Sound Smart On TV

TV interviews are a great way to educate about relationship and mental health topics and to raise visibility for your private practice. Over the past few years, I've actively sought out interview opportunities and have found that over time, they have bolstered my credibility, fostered trust in my knowledge and clinical skills, and raised visibility of my private practice. Thanks to social media, TV interviews can reach beyond the viewership of the live broadcast to a larger audience. One example is this short, live interview for a local Utah TV lifestyle program.  "How To Handle A Narcissistic Mother" has had over 9000 views on YouTube (and yes, I'm still working on not saying ,"um").

I reached out to other therapists to find out what they'd learned from their TV interview experience, what advice they'd give to therapists preparing for their first TV interview, and how these interviews have impacted their practice.

Here are 10 Tips to help you look and sound like an expert when TV interviews come your way.

1 - Do your homework

Find out who is interviewing you, how long the interview will be, and who watches the show so you can tailor your interview to fit the format and show yourself in your best light. Therapist Sharon Rivkin, MA, MFT and author of Breaking the Argument Cycle: How to Stop Fighting Without Therapy suggests researching the show's demographics, audience, and format so you can tailor the interview to the show's viewers. Before his local television news interview, Psychotherapist John Sovec, M.A., LMFT went online and found clips of the newscaster who'd be interviewing him to get familiar with his interview style.

2 - Develop talking points

From my own TV experience, mapping out 5-6 talking points is crucial to building my confidence, producers' confidence and interviewers appreciate the direction. Sovec adds, "The TV world moves fast and I always find that talking points help me to stay centered." Texas Psychologist Susan Fletcher, Ph.D., author of Working in the Smart Zone: Smart Strategies to be a Top Performer at Work and at Home found that "some TV anchors will stick to the talking points while others will veer off. Be prepared to go a little off topic and be flexible. You can always work your way back to the topic."

3 - Add visuals and examples

Fletcher suggests incorporating visual elements into your TV segments and shares this example: "One of the most visual segments I did was What to do on your Spring Break Staycation and I had visuals for everything you could do with your children. I've also used personal photos to show my points." According to Rivkin, giving specific examples to support your talking points makes interviews more compelling. She's learned through experience to "...be succinct, clear and direct. Give an example of a client you've worked with. Stories are more compelling and paint a clearer picture than descriptions."

4 - Prepare and practice

When preparing for a TV interview Terrence Alspaugh, LPCP, Psychotherapist of Family Solutions of Maryland wrote down and memorized talking points on index cards. "I practiced elaborating on each point with illustrations and examples. I wanted to be sure that I could say more about the points if time allowed." TV veteran Will Courtenay, PhD, LCSW, The Men's Doc always "over-prepares: for interviews and says he's always glad he did.

5 - Remember that you're the expert

If you're feeling a bit anxious about an upcoming TV interview David Simonsen M.S. LMFT of Creative Solutions Counseling suggests, "Remember that you are the expert and they are coming to you. Find comfort in the fact that you know your field and you have knowledge they don't."

6 - Speak in sound bites

A sound bite is a short phrase or a few phrases of information.  Speaking in sound bites requires therapists to use skills that aren't often practiced. Good therapists often speak slowly, reflect back, pause often, and go deeper. However, good TV interview skills require the opposite: speak quickly, don't reflect back, keep the interview moving, and stay on target. For taped TV interviews, remember to pause at the end of each thought or phrase to allow for clean editing.

7 - Wear comfortable and flattering clothing

From my own TV experience, I find it's important to wear something comfortable that reflects my professional personality and my practice. If something you're wearing feels awkward or out of place it will detract your focus from the interview. Here are a few "what to wear" tips:

• Bright solid colors generally look better than prints or white.
• Wear colors that have elicited the most compliments in the past.
• Accessorize close to your face, drawing the eye upward.
• Wear more makeup than usual, even for men. "Wearing some foundation is especially important for men, who often have oily skin -- which will look shiny on screen -- and are more likely to sweat," Courtenay suggests.

8 - Look at the interviewer

Unless instructed otherwise, look at the interviewer. If the show is filming with several cameras, it can be confusing to track which camera to look at. For the record, the camera with the red light is the one currently filming. On her first TV interview Fletcher wasn't sure if she should look at a camera or at the interviewer after the interview was over. She says, "I was advised to continue looking at the TV host."

9 - Be yourself

Rivkin suggests, "Don't be afraid to be yourself and let your personality show. If appropriate, use humor. It can make the interview more interesting." Courtenay gives the following advice for therapists preparing for TV interviews, "Think of your interviewers as friends and remember they really are interested in talking with you. Try to achieve some intimacy, as if you're talking one-on-one to a friend. Don't worry about making mistakes, everyone does; if you misstate something, just simply repeat it."

10 - Don't Expect Immediate Results

Media Psychiatrist Carole Lieberman M.D. and author of Bad Girls: Why Men Love Them & How Good Girls Can Learn Their Secrets says:

Therapists often think that this will grow their practice, but unless you offer some very specific niche therapy that the public may not be familiar with, and patients with this need happen to see your appearance, it is not the most efficient way to get patients. I do not do it to grow my practice. In fact, TV appearances interfere with practice because you often have to reschedule patients at the last minute to do a TV show.

Of her TV interview experience Melody Brooke, MA, LPC, LMFT, author of Oh Wow This Changes Everything says that they haven't made a difference in her practice. "Its given me a lot of street credibility, but other than that, my practice has not grown at all." Courtenay adds,  "Unfortunately, the impact of my TV appearances are hard to judge. However, many of my clients have told me that they've seen interviews with me before we met." Sovec says that he usually gets some calls after TV interviews but sees them as another step toward building public awareness about his work and to build his credibility as an expert.

In an upcoming post I'll share tips to maximize your TV exposure. Until then, watch and learn from these seasoned therapists' TV interviews.

Watch Dr. Will Courtenay

Watch Dr. Susan Fletcher

Dr. Carole Lieberman

Therapist Media Cheat Sheet: Building Your Practice Through TV Interviews

If you got an email today from a local news station asking to interview you as an expert on camera about one of your specialty areas for a news story, how would you respond? Surprisingly, many therapists let the opportunity to speak on camera for a large audience pass them by because of their own anxieties and insecurities about being on camera. Landing interviews on local news and talk shows allows thousands of people "get to know you," hear about your areas of expertise, and become aware of your private practice.

In my experience, the most effective marketing and public relations opportunities for my private practice are the ones I don't have to pay for, where someone else is featuring me as an expert, where I can reach thousands and thousands of people in one shot with accurate information, and where I can let them know that I am in private practice. Several years ago I decided I wanted to not just accept invitations to interview on TV but to actively seek them out and gain media experience. Over the past few years I've become a regular contributor on Utahs #1 women's lifestyle show KSL TV's Studio 5, as well as being interviewed frequently for various news stories. Here are a few things I've learned in the process to help you land local TV interviews in your area in order to educate your community and to draw potential clients to your private practice.

1) Know what's 'newsworthy'

When pitching stories or interview topics to local TV stations it's crucial to know what they're looking for. The fact that you're going into private practice specializing in family therapy isn't newsworthy, but news and other TV shows might be interested in getting your thoughts on a new study showing how cultivating self-compassion helps individuals manage divorce. Last week I was invited to share my thoughts on KSL TV evening news on the topic of interest to families - "Can a playground be too safe?" This story was prompted by a recent story published in the New York Times.

MediaCollege.com defines a story as newsworthy if it has the following characteristics:

Timing - News is all about stories that are current and new. Significance - Something that affects large numbers of people. Proximity - An event happening close to home. Prominence - Involves someone famous or well-known. Human Interest - Appeals to emotion, novel, off-beat, interesting.

• Watch national news headlines. Pitch a local spin on those stories to local TV producers.
• Suggest seasonal topics. Pitch interviews around managing holiday stress, or Halloween safety tips for children in October.
• New research is "news." Keep an eye out for interesting research that's relevant to your practice and offer to interview.

2) Know how to write a press release

When pitching to media you need to speak their language, which means learning how to write a press release.

• A press release needs to be in a specific press release format. Here's an excellent example at EReleases.com.
• Read other releases. Here's a release I helped one of my therapists at Wasatch Family Therapy, LLC write last week based on her dissertation research, Mean Girls Get Married: Teens Don't Always Grow Out of Mean Girl Behavior and End Up Using Emotional Manipulation On Spouse.
• Don't send attachments. When you email it to local news and TV producers cut and paste it in the body of the email, and do not send as an attachment.

3) Know how to make their job easier

TV reporters, producers, and journalists are extremely busy and always on a deadline. They don't have time to calm your anxiety or to walk you through the interview process.

• Respond ASAP to interview requests. If you get contacted by your local media respond immediately or the opportunity will pass you by. Decide ahead that you'll say "yes."
• Send only relevant information. Highlight the most important information you'd like to talk about and a brief line or two about you and your practice or your basic message (remember my elevator speech posts?). Through a brief stint as a producer and host of a local lifestyle TV show I learned what makes a good and a difficult interviewee. One of the hardest parts of screening potential guests was skimming through too much information hunting for the relevant points.
• Limit your correspondence. Respect the reporter, journalist or producers time. Though getting a TV interview might be a big deal for us, as the therapist, it's just one of many details they are trying to juggle.
• Do your homework. Understand the demographic for a given newscast or TV show so you can pitch relevant and helpful topics.

In upcoming articles I'll give tips on how to look and sound good on camera, how to maximize your TV interviews to draw potential clients to your practice, and tips to turn a one time TV appearance into a regular gig.

Have you been on local TV? I'd love to hear about your experience. How did it go? What do you wish you'd known beforehand? If you have any questions for me feel free to comment below or ask me on Twitter @Julie_Hanks or contact me directly here.